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Systems Thinking: Managing Chaos and Complexity: A Platform for Designing Business Architecture
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Review
"Einstein once wrote, "Without changing our pattern of thought, we will not be able to solve the problems we created with our current patterns of thought." Jamshid develops a pattern of thought that will yield solutions to those problems." --Russell Ackoff, Professor Emeritus, The Wharton School, University of Pennsylvania "Gharajedaghi challenged us to think backwards from an ideal competitive position instead of forwards from our existing position with all its constraints. The result was bolder thinking about change. Jamshid forces a realistic assessment of a company’s strengths and weaknesses, an idealistic view of what it could be, and creates the path from point A to point B." --Bill Tiefel, President, Marriott Lodging "Gharajedaghi was perfect! He had passion and brilliance. He could challenge our traditional thinking and make us see our actions and opportunities from a different perspective." --William G. Poist, President and CEO, Commonwealth Energy System "This volume on business management explores the development of complex systems and advocates for iterative design principles as a foundational philosophy for dealing with complex, chaotic systems. The volume discusses system theory and changes to traditional paradigms in light of emerging technologies and business methodologies and explores case studies from industry leaders that showcase these systems philosophies." --SciTech Book News
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From the Back Cover
Systems Thinking Managing Chaos and Complexity: A Platform for Designing Business Architecture Third Edition | Jamshid Gharajedaghi Einstein once wrote, "Without changing our pattern of thought, we will not be able to solve the problems we created with our current patterns of thought." Jamshid develops a pattern of thought that will yield solutions to those problems. ―Russell Ackoff, Professor Emeritus, The Wharton School, University of Pennsylvania In a global market economy, a viable business cannot be locked into a single form or function anymore. Rather, success is contingent upon a self-renewing capacity to spontaneously create structures, functions, and processes responsive to a fluctuating business landscape. Now in its third edition, Systems Thinking synthesizes systems theory and interactive design, providing an operational methodology for defining problems and designing solutions in an environment increasingly characterized by chaos and complexity. The current edition has been updated to include all new chapters on self-organizing systems, Holistic, Operational, and Design thinking. Gharajedaghi covers recent crises in financial systems and job markets, the housing bubble, and environment, assessing their impact on systems thinking. A companion website to accompany the book is available at www.interactdesign.com. Sponsoring clients of the five case studies in the book had this to say about Jamshid Gharajedaghi and his methodology: Gharajedaghi challenged us to think backwards from an ideal competitive position instead of forwards from our existing position with all its constraints. The result was bolder thinking about change. Jamshid forces a realistic assessment of a company’s strengths and weaknesses, an idealistic view of what it could be, and creates the path from point A to point B. ―Bill Tiefel, President, Marriott Lodging Gharajedaghi was perfect! He had passion and brilliance. He could challenge our traditional thinking and make us see our actions and opportunities from a different perspective. ―William G. Poist, President and CEO, Commonwealth Energy System JAMSHID GHARAJEDAGHI, Managing Partner of INTERACT, The Institute for Interactive Management, has more than thirty five years of experience with the practice of systems methodology in design and the development of business architecture, planning, learning and control systems. He was formerly the Director of Research and Adjunct Professor of Systems Sciences at The Wharton School, University of Pennsylvania.
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Product details
Paperback: 376 pages
Publisher: Morgan Kaufmann; 3 edition (July 13, 2011)
Language: English
ISBN-10: 0123859158
ISBN-13: 978-0123859150
Product Dimensions:
6 x 0.9 x 9 inches
Shipping Weight: 1.4 pounds (View shipping rates and policies)
Average Customer Review:
4.0 out of 5 stars
31 customer reviews
Amazon Best Sellers Rank:
#659,908 in Books (See Top 100 in Books)
The concepts of system thinking, enterprise architecture, business architecture are big enough by themselves to be covered in a book. Doing it all within the context of a single book is daunting and a topic that Gharajedaghi partially accomplishes.I read this book as part of the research I did for my doctoral dissertation, so this review will have a bit of an academic bent.Gharajedaghi is a strong believer in the Enterprise Architecture models of Zachman and that influence shows in his work. The book has a strong academic flavor in its use of terminology and how it describes systems thinking. Executives and consultants looking to understand these concepts will have to work at it a bit, but the work is worth it.A strength of this work is the fact that includes actual case studies -- something that few people take the time to do. The five cases cover a variety of industries and situations that make the principles that Gharajedaghi discusses.Overall, if you are a serious student of systems thinking this book is a good second level reference. Peter Senge's the 5th Discipline is the 'pop' version of systems thinking and Peter Checklund is the intermediate level and somewhat similar to this work.
I will be brief with my review. Brief because this book forced me to think and introduces new paradigms in my routine. The key learning here is that as Engineers, we should always trade places with our customers and that we should adopt user-centric approaches to systems development.The long narratives in the book could put the shortened attention reader to sleep and intimidate the weak at heart. But, there's a lot of wisdom hidden even in those sections. A second reading should reveal them.His discussion of "Holon" and Multi-minded systems as the foundation for socio-cultural systems was a visionary one, and exposed one reality: That platforms such as Facebook and Twitter were possible even as far back as the 1960's if Engineers had changed their perspectives and embraced multi-mindedness as a design paradigm.This book should be read alongside "The Ghost in the Machine (Arkana) by Arthur Koestler (Jun 5, 1990)".Jovita Nsoh, CISM, CISSP, CITA-PSenior Security ArchitectMicrosoftSeattle, WA
Very interesting. I begin at the end: Is helpful to have the recreation of practical cases. The modular design thinking system Is complicated to understand. I pretend use this book as a guide for practical problems. We see how useful Is then
I'm relatively new to these concepts, and this book is challenging and exciting to me. For someone who hasn't spent much time considering these concepts, it will seem pretty revolutionary. I can't really compare it to any other literature on the topic, but I felt that it was a dense, high-level introduction to the topic, and I will likely read through it again and again (because I'm sure I'll discover more each time). This book is well written with easy-to-digest vocabulary, but the concepts are complex and should really make you think. Love it.
I have just reread Mr. Gharajedaghi's book. It is a very thoughtful and engaging review of systems thinking placed in the context of other world views in Modern Times. It is occasionally and with good humor spiced with thoughts from Persia, as well as from the author's direct experience with Russell Ackoff. It ties together thoughts on Business Process Management with larger views on gathering consensus, resolving conflict, engaging in beauty, and managing for profit. It is an ambitious undertaking and succeeds with great integrity.
The least this book can do is to change your thinking paradigm. It's so full of wisdom and insight that it takes a while to absorb the essence of it. There are a few books on Systems Thinking out there, but this book is unique it its 30,000 feet view of the discipline. It combines system dynamics and systems design so beautifully that you can't distinguish between them. In my opinion, it's a must read for senior leaders, consultants and change agents all across the world.
The reason I bought this book is purely out curiousity on the subject. I got this one along with the one by Ludwig Van. One sentence in this book has had a profound impact on how I do what I do. I will state it below."... the customer is right, always right. If you don't believe this, you will not work here. He is right even if you don't know why. Your job is to find this rationale and learn why he is doing what he is doing." - An old IBM saying... .This is explained with a great example to support it, in a manner in which one could directly apply it to their work. I am product manager and I have been successful taking this as a guideline.Jamshid, I owe you one. Thanks. P
I have used this text for several years now in my Organization Behavior course. It could use a rewrite but still a great book.
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